Calling customer support for any concern or issue can prove difficult and universally frustrating. Though American Airways presents different solutions to resolve consumer queries, its specialized customer service construction could be challenging to navigate in the event you’re not familiar with the technique.
The customer care Division can help with any journey-related matters. However, you have to Call a special Division for refunds, AAdvantage member topics, cargo and parcel companies, or shopper relations issues, which includes all put up-journey inquiries, issues or disputes.
Listed here’s a breakdown that will help you navigate the difficult American Airways customer support process.
American Airlines customer care phone number
Here’s the quantity to contact customer care throughout the U.S. and Canada:
one-805-918-9018
Right after placing your call, the automated method guides you through a series of questions to direct you to definitely the correct matter.
What kinds of matters can customer support assist with? You are able to demand reservations, ticket modifications or cancellations, delayed or cancelled flights, receipts, baggage thoughts, Unique support or any other existing travel issues.
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Nerdy Idea
Usually, the quickest method of getting via into a live agent is by urgent 0 at each prompt. Then, you’ll have the option to push three to remain on hold or press 1 to receive a get in touch with-back.
Didn’t get the answer you’re trying to find? It is possible to simply call back again and converse to another agent who might have a lot more knowledge or education or question to talk with a supervisor.
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AAdvantage implement application
It's also possible to Speak to customer care right from the American Airways app; on the other hand, you should be an AAdvantage member to use this new element. Down load the app and log in to the account. Faucet the chat bubble icon on the home screen to connect on to a customer support workforce member. There is certainly also a 24/7 Digital assist Device in the app.
American Airlines on Twitter
Although it's not the fastest method of receiving a solution in your concern, applying Twitter might be a terrific way to Obtain your challenge solved if you are feeling like one other methods aren’t Operating. Given that Twitter is public struggling with, the American’s customer support reps on Twitter might be a lot more sympathetic to your preferences.
The airline’s Twitter account is @americanair and its Twitter website page is rather active with reps attempting to solve challenges.
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Cargo and precedence parcel customer service
American offers a different customer service crew, available 24/7, to help with all cargo linked solutions, which include:
Common cargo.
Priority parcel provider.
Animals.
Human stays.Visit the dedicated web page to ebook or observe your cargo, come across your cargo terminal, down load schedules, or locate a particular Section e mail or phone number.
The American Airways cargo phone number is one-805-918-9018.
Requesting a refund
Should your purpose should be to ask for a refund, there’s no ought to Call customer support For the reason that Division doesn’t manage refunds and will immediate you to the web site.
Head over to AA.com/refunds, where you’ll have the choice to request a refund or Look at the status of a refund. At this time, There's not a telephone number; for making Speak to, you should use the web site or mail.
If you must Call the refund Division When you have asked for a refund:
Check out AA.com/refunds and scroll down to the bottom on the page.
Underneath "Customer care," click on "Contact Refunds."
There you'll have the choice to voice your issues about a refund.
You can even fax the refund Section at:
1-805-918-9018
Worldwide: 1-805-918-9018
Assist with all your AAdvantage account
In case you have questions about your AAdvantage account, it is possible to call for account-connected queries, booking or cancelling award journey or checking plan Advantages.
Get in touch with info in the U.S. and Canada
1-805-918-9018
Monday - Friday
eight a.m. - seven p.m. (CT)
Contacting shopper relationsThe buyer relations department can support you with any submit-journey similar inquiries, compliments, issues or disputes. For example, when you expert a difficulty on the flight you've got the choice to succeed in out by mail at:
American Airways Customer Relations
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034
You may as well Visit the "Consumer Relations" web site and deliver them an e-mail by clicking on this backlink.
Make sure you Observe that American does not presently present a technique to contact The shopper relations Office by cellular phone.
Social media marketing suggestions platforms
Should you’d like to offer comments about your encounter with American Airways, you may scroll right down to The underside with the AA.com web page and click within the Facebook or YouTube icons. This technique of conversation is utilized for feedback only and does not provide Resolution-primarily based opportunities.
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Remaining thoughts on getting in touch with American Airlines customer care
There are a variety of approaches for contacting American Airlines, based upon your particular demands. If you want to e-book a flight or produce other journey-linked thoughts, your best choice is always to get in touch with the 800 range or attain out on its application.
AAdvantage customers are most effective served by calling the AAdvantage department. For refunds, bypass customer care and go on to the refund web site.
For those who’re planning to deliver cargo, there is a independent customer care crew. And Should you have remarks or issues after completing your flight, You should use The shopper relations webpage. Next these guidelines can assist you streamline your customer care knowledge noticeably. Returns/Refund/Cancellation Policy
Any PNR or itinerary receipt could possibly be returned as much as a yr following the day of journey.Rates and fares has to be paid out to the copyright in almost any recognized forex. Cancellation payment: The exchange charge applied when paying with a special sort of currency as opposed to one utilized to work out the fare relies on the rules and restrictions of the bank, the charge card company, plus the copyright. Tickets that were ordered and processed refunds may be matter to those guidelines.
If you want further information about your American flight cancellation, you could read through it here:
We welcome your inquiries connected to American programs and will be joyful to assist you.
We now have a contact centre that is definitely open up each day of the 7 days. We are reachable. You may also send out us an e-mail as a substitute. Every email will get a reaction from us inside of forty eight hours.
American cancellation plan:
The share of your return you receive might differ dependant upon American coverage, the justification for your personal refund ask for, along with the amount of time concerning the day of the request and the date of your departure.
All airline refunds and foreseeable future credits are matter towards the fare restrictions, guidelines, and processes of each and every airline.
About the payment page, service fees are going to be converted in the forex of your country.
Older people, small children, elders, infants, college students, as well as the navy are all different categories of passengers.
Support prices will probably be placed on all changes, refunds, cancellations, and potential credits per person and for every ticket.
All article-ticketing charges, like our transaction provider fees (scheduling service fees), are not refundable and will differ Anytime.
Any expenses and costs levied by Airways or other suppliers are In combination with our charges.
Authorities fees and taxes could be changed at any time.
Your account will only be billed the ultimate full price tag that our salesperson has displayed or reviewed.
Exactly what is the American Airlines cancellation policy? Let's discuss below:
one. You can find refund policies For almost all of our airline tickets. Only offered if our vacation suppliers' cancellation and refund insurance policies are in result and also your refund ask for continues to be granted.
ou usually are not thought of a no-display if we can easily safe waivers with the suppliers to manage this ideal cancellation and refund (most no-exhibit bookings are ineligible for virtually any waiver from suppliers for refund processing).two. A considerable proportion of our airline tickets are not refundable.
The limitations, rules, recommendations, and methods that apply to airline fares also implement to airline refunds and long run credits.
3. Individual Expert services
All Exclusive Companies, accessible only on ask for, are matter to every airline's inspection and approval course of action in addition to its fare limits, insurance policies, and treatments. The payment of Particular Service Expenses will probably be manufactured at some time the support is provided, and they will only be reimbursed In the event the request is denied because of the Airways.
Unique conditions to look for:
Incorrect title
You will find a discrepancy between the title on the passenger's airline ticket and also the names on their own passport or any other form of recognised authorities identification.
Visa/Passport
A letter of denial for the passport or visa is frequently desired in order to process a ask for.
Baggage
Remember to conserve all receipts and baggage tags.
In the case of absence during a flight
You'll need to present evidence demonstrating why you had been unable to depart in time.
Resisted boarding
On your scheduled departure, you can be required to clearly show documentation of The rationale you had been denied boarding.
Replicate Tickets Copies of all tickets with the very same itineraries as People reserved with us are needed so that you can submit a refund request.
American Airlines Airports
Hop over a(n) American Airways flight right now by traveling to many destinations out of those domestic and Global airports:
Airport Code
State
Airport Identify
Quantity of Flights
DFW United states Dallas-Fort Worthy of Intl. 599
CLT United states of america Charlotte-Douglas Intl. 536
ORD United states of america O'Hare Intl. 317
PHL United states of america Philadelphia Intl. 247
MIA United states of america Miami Intl. 193
DCA United states of america Ronald Reagan Washington Countrywide 152
PHX United states of america Sky Harbour Intl. 141
LAX United states La Intl. 81
LGA USA LaGuardia seventy two
BOS United states of america Logan Intl. 57